Privacy Policy

Privacy Policy

How we handle your personal data
In short We process your data carefully, solely for the purpose of fulfilling your order and improving our service. We never sell your data to third parties.

Refurbished.nu (part of Global Tech Solutions B.V.) respects the privacy of all users of its website and ensures that the personal information you provide to us is treated confidentially.

1. What data do we collect?

When you place an order or create an account, we collect:

  • First and last name
  • Address details (billing and shipping address)
  • Email address
  • Phone number
  • Payment details (processed via Shopify Payments and Mollie; we do not store card details)
  • IP address and browser information (for website optimization)

2. What do we use your data for?

  • Processing orders: to process and ship your order and keep you updated.
  • Customer service: to answer your questions via email or WhatsApp.
  • Review invitations: after delivery, you will receive an invitation to leave a review. For this purpose, your email address is shared with Trustpilot.
  • Legal obligations: for tax and accounting purposes.
  • Marketing: we only send offers with your consent. You can unsubscribe at any time.

3. How long do we keep your data?

  • Order data: 7 years (legal retention obligation)
  • Account data: until you delete your account
  • Marketing data: until you unsubscribe

4. Do we share your data with third parties?

Only with parties necessary for the execution of the agreement:

  • Shopify: our e-commerce platform
  • PostNL and DHL: for the delivery of your order
  • Payment providers: Shopify Payments, Mollie, Klarna
  • Trustpilot: for sending a review invitation after delivery

We never sell your data to third parties.

5. Cookies

  • Functional cookies: necessary (shopping cart, logging in). No consent required.
  • Analytical cookies: to analyze website usage (anonymized).
  • Marketing cookies: only with your consent.

6. Your rights (GDPR)

You have the right to: access, correction, deletion, objection, and data portability. Please contact us at info@refurbished.nu. We will respond within 30 days.

7. Security

SSL encryption on all pages and PCI DSS-compliant payment processing via Shopify.

8. Contact

Email: info@refurbished.nu
Postal address: Global Tech Solutions B.V., Ginnekenstraat 120, 4811 JK Breda

Want to file a complaint? Contact the Dutch Data Protection Authority.

Last updated: September 1, 2026