A refurbished phone is a previously used device that has been checked, cleaned and repaired where needed. At Refurbished.nu we check every device before it leaves us and replace parts where necessary. The result is a device that works fully, up to 70% cheaper than the original new price.

The condition describes how the device looks, not how it works. Every device works fully and comes with the same 24-month warranty.

A detailed explanation of each condition is on the conditions page.

2 years (24 months) of warranty on every product. This covers all defects not caused by physical damage (dropping, impact, water damage). If something is wrong, we arrange free repair or replacement.

Orders placed on business days before 4:00 PM are shipped the same day. In the Netherlands and Belgium your order usually reaches you the next day, except on Sundays. To Luxembourg and the other EU countries the delivery time is 1 to 3 working days.

Shipping is free to the Netherlands, Belgium and Luxembourg. To other EU countries you pay €10.

Yes. We send every order insured and with signature on receipt. So someone must be present to sign. Your device is not left in the letterbox and is not handed to neighbours without a signature.

If no one is home, your parcel is taken to a nearby collection point. Bring valid identification with you there.

The standard battery has at least 85 percent capacity. Good for a full day of normal use. Would you like maximum battery life? Choose the battery upgrade (+€29 to +€69, depending on the model) for 100% capacity. The delivery time may then be 1 to 2 working days longer.

Up to and including the iPhone 15 we use high-quality OEM batteries. These are not original Apple batteries. From the iPhone 16 onwards we fit 100% genuine Apple batteries from an Apple service pack. The battery is fitted and calibrated, so no error message appears. The battery upgrade comes with a 1-year warranty.

We give no warranty on the water resistance of refurbished devices. The seal may have been affected by earlier repairs or by use. We advise protecting the device from water.

You receive: the refurbished device, a USB cable and a SIM tool. The device is delivered in environmentally friendly packaging (not always the original box).

Yes, all devices are 100% SIM-lock free. You can use any SIM card from any provider.

Yes. By law you have 14 days to change your mind. Refurbished.nu extends this period to 30 calendar days. You do not have to give a reason.

You can notify us of your withdrawal in several ways:

• via the withdrawal form on this site
• by email to info@refurbished.nu
• via WhatsApp

The cost of returning is borne by the customer. After receipt and inspection we refund the purchase amount within 7 to 10 days. You will find more information on the returns page.

At Refurbished.nu you pay safely and flexibly. You have the following options:

Pay immediately: iDEAL | Wero, Bancontact, credit card and debit card, Apple Pay, Google Pay and Shop Pay.

Pay later or in instalments:

• Klarna. Pay within 14 days of receipt, or in 3 instalments without interest.
• in3. Split your purchase into 3 equal instalments (the first immediately, then after 30 and 60 days). Available only to customers with a Dutch address.

All payments are secured with SSL and handled through Shopify Payments and Mollie. You will find more information on the payment methods page.

iDEAL is moving step by step to Wero, its European successor. That is why you have seen the combined iDEAL | Wero logo on payment pages and in banking apps since early 2026.

For you, nothing changes. You choose your own bank and approve the payment the way you are used to.

Every device is completely reset to factory settings. All data from the previous owner is permanently removed.

Yes. Get in touch via info@refurbished.nu. We offer volume discounts and invoice in your company name. Our devices fall under the margin scheme (Section 28b of the Dutch Turnover Tax Act 1968), so a VAT breakdown on the invoice is not possible.

Refurbished.nu is a 100% online shop, part of Global Tech Solutions B.V. (Dutch Chamber of Commerce no. 92979912). We do not have a physical store.