Warranty

Warranty

2-year warranty on every product
24-month warranty On all products from Refurbished.nu. We arrange free repair or replacement for defects.

A warranty of 24 months (2 years) applies to all products from Refurbished.nu. Our warranty covers all manufacturing and functional defects. Should there be anything wrong with your device, we will arrange for a free repair or replacement.

Covered or not covered?

✓ Covered under warranty
  • Screen defects (dead pixels, touch issues)
  • Battery defects (unexpectedly draining fast, not charging)
  • Camera or microphone problems
  • Speaker or audio issues
  • Connectivity (WiFi, Bluetooth, mobile network)
  • Buttons that are not working
  • Software problems caused by hardware
× Not covered under warranty
  • Damage from drops, impacts, or pressure
  • Water damage (no warranty on water resistance)
  • Defects in combination with physical damage
  • Unauthorized repairs or modifications
  • Normal wear and tear (battery degradation, scratches)
  • Software issues that can be resolved with a reset
Important: physical damage and warranty A device with visible physical damage, such as a crack in the screen, a crack on the back, a dent, or a line in the screen, is not covered by the warranty. This applies even if the defect itself does not seem directly related to that damage. A drop or impact can cause invisible internal damage that only reveals itself later in other components such as the camera, speaker, or battery. We hope for your understanding that we cannot offer a warranty in these cases.

Are you unsure whether your situation is covered under warranty? Always feel free to contact us via info@refurbished.nu. We are happy to assist you personally.

Submitting a warranty claim

1
Get in touch Send an email to info@refurbished.nu or a message via WhatsApp.
2
Describe the problem Provide a clear description of the defect. Photos or a short video help us assess the issue faster.
3
Receive return instructions Within 1 business day, you will receive an email with the return address and further instructions.
4
Send the device Outbound shipping is at the expense and risk of the customer. We recommend shipping with track & trace and insurance.
5
Free repair or replacement We will assess the defect within 3 business days and return your repaired or replacement device free of charge, insured, and with a signature upon delivery.

Costs regarding warranty

The repair or replacement itself is free within the warranty period. Outbound shipping to us is at the customer's expense. The return shipment of the repaired or replacement device to you is completely free and insured.

If, upon inspection, the defect is not covered under warranty (e.g., in the case of liquid damage or drop damage)? Then we will contact you with a repair proposal and associated costs. If a repair is refused, research fees will be charged.

New battery upgrade

Did you choose the New battery upgrade (+€29 to +€69, depending on the model)? A 1-year warranty applies to the installed battery. The 24-month warranty remains in effect for the device itself.

Questions about your warranty? We are happy to assist you personally.
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