Terms and conditions

Article 1. Identity of the company

Refurbished.nu is a trade name of Global Tech Solutions B.V.
Postal address: Ginnekenstraat 120, 4811 JK Breda, the Netherlands
E-mail: info@refurbished.nu
Chamber of Commerce (KVK) number: 92979912
VAT number: NL866237276B01

Refurbished.nu is an online shop only. Visits to the postal address are not possible.

Article 2. Applicability

These terms and conditions apply to every offer from Refurbished.nu and to every distance contract concluded between the company and the consumer. By placing an order, the customer indicates that they agree to these terms.

Article 3. The offer

All products on refurbished.nu are refurbished electronics. Every product is offered with a clear description of its condition. The condition describes the outward state of the device, not how it works. Every device functions fully, regardless of its condition.

Every device is checked before it is offered. No warranty is given on the water resistance of refurbished products. The original packaging is not always available. Products are delivered in environmentally friendly packaging or a white box.

Some devices may contain replaced parts, such as a screen or battery. iOS may show a message about this under Settings, General, Parts and Service. This is purely informative, has no effect on how the device works, and is not regarded as a defect or as grounds for return.

Article 4. Prices

All prices stated are in euros and are final prices. Shipping to the Netherlands, Belgium and Luxembourg is free. To other countries within the European Union a fixed rate of €10 applies. Refurbished.nu reserves the right to change prices. Orders already placed are not affected by price changes.

Refurbished iPhones are sold under the margin scheme (Section 28b of the Dutch Turnover Tax Act 1968). VAT is calculated on the profit margin and is not separately deductible by the customer. A VAT breakdown on the invoice is therefore not possible. Business buyers receive an invoice in their company name.

Article 5. The contract

The contract is concluded at the moment the consumer accepts the offer by placing an order and the conditions attached to it have been met. Confirmation of the order is sent by email.

Article 6. Right of withdrawal (cooling-off period)

The consumer has the right to cancel the contract without giving reasons within 30 calendar days of receiving the product. This is longer than the statutory 14-day cooling-off period.

To make use of the right of withdrawal, the consumer must:

• Get in touch via info@refurbished.nu, stating the order number
• Return the product in its original state within 14 days of notification
• Include all supplied accessories
• Have reset the product to factory settings (signed out of iCloud)
• Not damage the product or use it unreasonably

Return costs: the costs and the risk of returning the product are borne by the consumer. We recommend shipping with track & trace and insurance.

Refund: after receipt and inspection of the returned product, the purchase amount is refunded within 7 to 10 days to the original payment method.

The consumer is liable for any reduction in the value of the product resulting from handling that goes beyond what is necessary to establish the nature and characteristics of the product.

Article 7. Warranty

All products from Refurbished.nu come with a 24-month (2-year) warranty. This warranty covers all manufacturing and functional defects, with the exception of defects caused by:

• Physical damage from dropping, impact or pressure
• Water damage or liquid damage
• Unauthorised repairs or modifications
• Normal wear of the battery and housing

In the case of a valid warranty claim, we arrange free repair or replacement of the product. The cost of returning the device to us is borne by the customer. Return shipment of the repaired or replacement device is free and insured.

More information: see our warranty policy.

Article 8. Delivery and shipping

Orders placed on business days before 4:00 PM are shipped the same day. Within the Netherlands, Belgium and Luxembourg we ship with PostNL. To other countries within the European Union we ship with DHL or UPS. In the Netherlands and Belgium the order usually reaches the consumer the next day, except on Sundays. To Luxembourg and the other EU countries the delivery time is 1 to 3 working days. Every shipment is insured and comes with a track & trace code.

Shipping costs. Shipping to the Netherlands, Belgium and Luxembourg is free. To other countries within the European Union a fixed rate of €10 applies. Refurbished.nu does not deliver to Cyprus and Malta, nor to territories outside the VAT area of the European Union.

Signature on receipt. All shipments are sent with signature on receipt. Someone must be present at delivery to sign. Shipments are not left in the letterbox and are not handed to neighbours without a signature. If no one is present, the shipment is taken to a nearby collection point. The consumer must show valid identification there.

Risk. The risk of damage to or loss of products rests with Refurbished.nu until the moment of delivery to the consumer or to a representative designated in advance by the consumer.

For products with the "Battery upgrade" option (+€29 to +€69, depending on the model) the delivery time may be 1 to 2 working days longer.

Article 9. Payment

Payment can be made via:

• iDEAL | Wero
• Bancontact
• Credit card and debit card (Visa, Mastercard, American Express, Maestro and UnionPay)
• Apple Pay, Google Pay and Shop Pay
• MobilePay, for customers in Denmark and Finland
• Klarna (pay later within 14 days or in 3 instalments without interest)
• in3 (in 3 instalments, the first part immediately, the rest after 30 and 60 days). Available only to customers with a Dutch address

Which methods are visible at checkout depends on the customer's country and on the device used. All payments are processed over a secure SSL connection through Shopify Payments and Mollie.

iDEAL is moving step by step to Wero, its European successor. That is why you see the combined iDEAL | Wero logo. For you, nothing changes about the way you pay.

Article 10. Buying used devices

This article applies when you sell a used device to Refurbished.nu. In that case you are the seller and Refurbished.nu is the buyer. The other articles of these terms assume a sale to you and do not apply in that case.

10.1 We buy only from private individuals aged 18 or older. We may not acquire goods from minors.

The price estimate

10.2 The price you see in the buy-back module is based on the details you provide yourself about the model, storage, battery health and condition of the device.

10.3 This price is valid for 7 days from the day you send the request. If you register the device later, we set a new price.

10.4 The price estimate is not a final offer. We determine the final offer after we have received and checked the device. If the device matches your description, the final offer equals the price estimate.

Your statements when registering

10.5 By registering a device you declare that:

• You are the owner of the device and are entitled to sell it
• The device is not reported stolen or lost and does not originate from theft
• The device is not subject to any pledge, retention of title, lease obligation or other encumbrance
• You are 18 or older
• The details you have entered are truthful

What you do before sending

10.6 You make your own backup of your data. We are not liable for the loss of data, photos, messages or settings.

10.7 You sign out of iCloud, switch off Find My iPhone and reset the device to factory settings. We cannot process a device that is still linked to an Apple account.

10.8 You remove the SIM card and any memory cards.

10.9 You do not include cases, chargers, cables or other accessories. Accessories that are sent in are not returned and not reimbursed.

10.10 You pack the device carefully. If you suspect the battery is damaged, for example swollen or overheated, do not send the device and contact us instead.

Shipping, costs and risk

10.11 We provide a shipping label. If you accept the final offer, the cost of that label is ours and shipping costs you nothing.

10.12 If you do not accept the final offer, the cost of the shipping label is still yours. That cost is €7.50.

10.13 While the device is in transit with our shipping label and track and trace, the risk of loss or damage is ours, up to the amount the carrier reimburses.

10.14 Damage resulting from inadequate packaging is at your expense. If you send the device by any means other than our label, the risk during transport is yours and we do not reimburse the shipping costs you incurred.

Inspection and final offer

10.15 After receipt we check the device technically and visually using diagnostic software. Within 3 working days of receipt you receive the final offer by email.

10.16 We may deviate from the price estimate when the device does not match your description. We then state on which point the device differs.

10.17 In any event we do not buy: devices with water damage, devices that remain linked to an Apple account, devices reported stolen or lost, and devices of which you turn out not to be the owner.

Acceptance or refusal

10.18 You have 7 days to respond to the final offer. If you do not respond, we contact you again before we do anything with the device.

10.19 If you accept, you sign the purchase declaration and receive payment as described below.

10.20 If you do not accept, we send the device back. In that case you pay €17.50: €7.50 for the shipping label with which you sent the device to us and €10 for the return shipment. You settle that amount before we ship.

10.21 We do not return a device that is registered as stolen or lost. We are legally required to report it.

Payment and ownership

10.22 After you accept the final offer, we ask for your bank account number. We deliberately ask for it only at that moment and not earlier.

10.23 We pay within 1 to 3 working days of your acceptance, solely into a bank account in your own name. We do not pay in cash.

10.24 Ownership of the device transfers to us at the moment you accept the final offer.

10.25 We keep every device we buy for the statutory period in the state in which we received it, before it is processed or resold.

Registration and identification

10.26 We are legally required to register every used device we buy in a dealers' register. In it we record from whom we bought the device, when, at what price and which device it concerns, stating the IMEI number. For that registration we need your name, address and date of birth, and we may ask you to identify yourself.

10.27 For a purchase amount of €500 or more we draw up a purchase declaration that you sign. We keep a copy of it in our records.

Data, cancellation and liability

10.28 After receipt we erase the device completely. We do not consult your data, except insofar as necessary to establish whether the device is linked to an account.

10.29 As long as you have not yet sent the device, you can withdraw your request free of charge. An email message is enough. After receipt of the device, the procedure in 10.18 to 10.21 applies.

10.30 Our liability is limited to the amount of the final offer, except in the case of intent or wilful recklessness. We are not liable for the loss of data, for accessories sent in, or for consequential damage.

10.31 We use the details you enter when registering to create the shipping label, check the device, make the payment and comply with our registration obligation. Our privacy policy applies to this processing.

Article 11. Complaints

Complaints about products or services must be reported as soon as possible, and at the latest within 2 months of discovery, via info@refurbished.nu. We aim to respond to complaints on the merits within 5 working days.

Article 12. Disputes

Dutch law applies to contracts between the company and the consumer. This choice of law does not affect the protection the consumer enjoys under the mandatory consumer law of the country in which they live.

If we cannot resolve matters together, the dispute may be submitted to the competent court. We ask you to contact us first via info@refurbished.nu, so that we can resolve the complaint by mutual agreement.