Back Market alternative: refurbished iPhone with a 24-month warranty

Looking for an alternative to Back Market?

Back Market is a large marketplace for refurbished electronics. If you would rather buy from one fixed seller with consistent quality and Dutch-based customer service, Refurbished.nu is a good alternative. Below you can read where the difference lies.

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24-month warranty Ordered before 4:00 PM, shipped the same day Free shipping NL, BE & LU 30-day returns Dutch-based customer service

Marketplace or one fixed seller?

Back Market is a marketplace: you do not buy from Back Market itself, but from various external sellers who offer their products on the platform. That means quality, service and order handling can differ from one seller to another.

At Refurbished.nu you buy directly from one seller. Every device is checked by us, you get the same 24-month warranty everywhere, and if you have questions you have a single point of contact in the Netherlands. No changing sellers, but one party responsible from order to delivery.

The difference at a glance

What you look at Marketplace with separate sellers At Refurbished.nu
Who supplies Changing external sellers ✓ One fixed seller
Quality Differs per seller ✓ Every device checked by us
Warranty Differs per seller ✓ Always 24 months
Customer service Through the platform or the seller ✓ One point of contact in the Netherlands
Delivery time Depends on the seller ✓ Ordered before 4:00 PM on business days, shipped the same day. Delivery 1 to 2 working days in the Netherlands and 1 to 3 working days in Belgium

Terms on marketplaces differ per seller and may change. The terms of Refurbished.nu are stated above and apply to every device in our shop.

Why buyers choose one seller

  • One responsible party: from order to delivery and warranty you deal with the same party, not with changing sellers.
  • Consistent quality: every device goes through the same check on functioning, screen, battery and housing.
  • Clear conditions: we work with three conditions that mean the same thing everywhere: As good as new, Lightly used and Visibly used.
  • Service from the Netherlands: if you have questions, our customer service helps you on business days.

Frequently asked questions

What is the difference between a marketplace and Refurbished.nu?
On a marketplace you buy from various external sellers, which means quality and service can differ. At Refurbished.nu you buy directly from one seller that checks every device itself and offers the same warranty and service throughout.
Is a refurbished iPhone reliable?
Yes. A refurbished iPhone is a used device that has been checked, cleaned and repaired where needed. At Refurbished.nu every device is checked before it is sold and you get a 24-month warranty.
What do the conditions mean?
The condition describes how the device looks, not how it works. As good as new has at most minimal micro-scratches. Lightly used has light signs of use. Visibly used has clearly visible scratches. Every device works fully and comes with the same 24-month warranty. A detailed explanation is on the conditions page.
What about the warranty?
Every device at Refurbished.nu comes with a 24-month warranty, regardless of the model or condition. If anything is wrong, our customer service arranges it for you.
How quickly will I have my iPhone?
If you order on a business day before 4:00 PM, your iPhone is shipped the same day. Delivery takes 1 to 2 working days in the Netherlands and 1 to 3 working days in Belgium. Shipping is free in the Netherlands, Belgium and Luxembourg. To other EU countries shipping costs €10. We do not ship to Cyprus and Malta. We ship with PostNL by default and only with DHL when that is faster. Every shipment is insured and handed over against signature only.
What if the iPhone is not right for me?
By law you have 14 days to change your mind. Refurbished.nu extends this to 30 calendar days. You do not have to give a reason. You can notify us of your withdrawal via the withdrawal form on this site, by email or via WhatsApp. The return costs are at your expense. The refund follows within 7 to 10 days of receipt and inspection.
Is VAT shown on the invoice?
Our refurbished iPhones fall under the margin scheme. This means VAT is not broken out separately on the invoice. The price shown is the price you pay, nothing is added to it.

Would you rather buy from one fixed seller?

A 24-month warranty, free shipping to the Netherlands, Belgium and Luxembourg, same-day shipping for orders placed before 4:00 PM on business days, and one point of contact in the Netherlands. Have a look at our range of refurbished iPhones.

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Refurbished.nu
Refurbished iPhones with a 24-month warranty, free shipping to the Netherlands, Belgium and Luxembourg, and Dutch-based customer service.